WHO WE ARE

T&C is a family-owned company that builds authentic relationships one interaction at a time through consistent commitment to heartfelt service, relating to people as people (not numbers) and by selling the freshest, highest-quality products available. We have a deep passion for food and people and are always looking for service-minded individuals of all backgrounds to join our community.

WHO YOU ARE

You are genuine and authentic in your interactions both with your customers and co-workers. You thrive in a team environment, take your responsibilities seriously, and always consider the customer in your decisions. You see richness and strength in a diverse workforce and treat others with respect to create a place of belonging for all.  You care about your community and the environment. Pursuing knowledge in order to add value and grow is your idea of fun. Oh, and you love food!

WHAT WE OFFER (IN ADDITION TO BEING A FUN PLACE TO WORK)

We have a highly competitive benefits package ($5-$19 weekly medical premiums), vacation/sick time, paid holidays, premium pay rates, an Employee Assistance Program, a discount on virtually everything in our markets, 401(k) plans, profit-sharing and a pension, scholarship program and an employee referral bonus program. Whoa! That’s a lot of great stuff!

THE SMALL PRINT WE WANT YOU TO BE AWARE OF

T&C is proud to be an Equal Opportunity Employer. We value a diverse workplace and do not discriminate based on race, color, national origin, religion, caste, gender identity, sexual orientation, age, disability, or any other applicable characteristic protected by law. We invite women, people of color, LGBTQ individuals, members of ethnic minorities, foreign-born residents, and veterans to apply. Duties and responsibilities may be added, deleted, or changed at any time at the discretion of management, formally or informally, either verbally or in writing. 

If your experience looks a little different from what we’ve identified and you think you can thrive in this role, we’d love to learn more about you. Research shows that women and members of other under-represented groups tend to not apply to jobs when they think they may not meet every qualification, when, in fact, they often do! We are committed to creating a diverse and inclusive environment and strongly encourage you to apply.

• Manages overall market operations in the absence of the Market Director
• Provides and role models excellent customer service
• Establishes and maintains effective working relationships with employees, guests, market support staff and vendor community

Hospitality

• Manages food service operations (which includes Deli, Bakery, Made to Order Food, Beverage Service), monitors quality and standards, and meets expectations of our guests on a daily basis
• Oversees both front and back of house operations and guest experience
• Provides and role models Town & Country Markets’ hospitality
• Promotes the professional growth and development of the food services team
• Improves service by teaching employees to understand guest needs through guidance, feedback, and coaching when needed
• Performs food service duties in the absence of employees and allocates labor based on business needs
• Participates in the forecasting process
• Works closely with Food Services Manager, Kitchen Manager, and Bakery Manager in achieving operational proficiencies
• Oversees schedule writing & ensures that food services departments are hitting labor targets including monitoring overtime
• Participates in weekly MAP, merchandising, and food service operations conversations
• Maintains gross margins while ensuring quality standards
• Assists in achieving quarterly financial goals with a focus on sales, gross, and labor
• Manages purchasing and inventory controls
• Acts as Lead Interviewer for all Food Service positions
• Maintains a simple historical record of factors that affect daily sales and utilizes this information to project future needs
• Accountable for the execution of food services merchandising
• Establishes and maintains Ready for Business standards in both front and back of house
• Maintains the integrity of our brand and marketing expressions

General

• Ensures market appearance and cleanliness
• Operates within the Company Core Values, Company Brand, and Business Principles
• Maintains adherence to waste management & all security & safety policies
• Ensures market’s compliance with local/state/federal laws
• Ensures the dissemination and adherence to all company policies and guidelines
• Keeps up on industry trends, standards and changes
• Establishes and maintains a culture of safety throughout the market

• Requires 6 years of supervisory experience in restaurant/food service/culinary industry
• Proven track record in achieving company goals in compliance with company policies and procedures
• Exceptional business etiquette and guest relations skills
• Must be accurate and detail-oriented
• Clear understanding of restaurant operations
• Must be knowledgeable on HACCP controls along with proper storage and use of food
• Excellent communicator/listener, motivator and risk taker
• Must be a team player, a leader and a positive role model
• Ability to problem solve and manage conflicts
• Ability to build and maintain relationships with a diverse group of staff, customers and vendors
• Exemplifies health department standards
• Must exhibit superior organizational skills
• Must possess intermediate computer skills including MS Office
• Commitment to personal and professional development
• Flexibility to work mornings, afternoons, evenings, weekends and holidays as needed
• Ability to lift and carry 50 lbs
• Possess full body mobility (bending, stooping, twisting and reaching) and have excellent manual dexterity
• Ability to work in a constant state of alertness and in a safe manner