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- Providing excellent customer service by answering lots of questions, stocking product and providing creative usage suggestions for the items in the department.
- Managing a fast-paced department to ensure that products/supplies are ordered, inventory levels are acceptable, and that the merchandising plan is maintained.
- Being a leader with an attitude of service who assists in the development of the team & department.
- Writing department schedules and planning promotions.
- Ensuring that products are fresh, rotated and well stocked.
- Maintaining the department so that it is clean, enticing and safe.
- Supporting and following all safety and security policies and our sustainability programs.
- Operating within the Company’s Core Values & Company Brand (don’t worry, we’ll tell you all about this).
- Providing excellent customer service by answering lots of questions, stocking product and providing creative usage suggestions for the products we carry.
- Ensuring that products are fresh, rotated and well stocked.
- Maintaining the department so that it is clean, enticing and safe.
- Supporting and following all safety and security policies and sustainability programs.
- Demonstrating an attitude of service to co-workers by lending a hand and working cohesively.
- Operating within the Company’s Core Values & Company Brand (don’t worry, we’ll tell you all about this).
- Providing excellent customer service no matter what hat you are wearing by answering lots of questions, preparing product, and providing creative meal suggestions.
- Ensuring that products are fresh, rotated and well stocked.
- Operating a variety of equipment that will make your home kitchen appliances seem boring.
- Maintaining the department so that it is clean, enticing and safe.
- Demonstrating an attitude of service to co-workers by lending a hand and working cohesively.
- Supporting and following all safety and security policies and sustainability programs.
- Operating within the Company’s Core Values and Company Brand (don’t worry, we’ll tell you all about this).
- Manage all operations in the Meat Department
- Provide friendly, helpful, quick and courteous customer service
- Develop creative and aggressive merchandising plans
- Hire and train new department employees
- Write department schedule
- Responsible for department sales and labor budget, grosses and reports
- Perform employee performance evaluations
- Write and work orders, plan promotions, ensure proper signage on all products and oversee inventory control procedures for the department
- Maintain department cleanliness, product freshness and variety
- Keep up on industry trends, standards and changes
- Ensure the dissemination and adherence to all company and department policies
- Maintain adherence to sustainability programs and all security & safety policies
- Adhere to proper waste management and recycling procedures
- Operate within the Company’s Core Values and Company Brand
- Providing excellent customer service until the market closes by answering questions, and recommending products.
- Ensuring that products are fresh, rotated, faced and properly stocked.
- Operating a variety of equipment like pallet jacks, carts, and lifts.
- Maintaining the market (inside and out) so that it is clean, enticing and safe.
- Demonstrating an attitude of service to co-workers by lending a hand and working cohesively.
- Supporting and following all safety, security policies and our sustainability programs.
- Operating within the Company’s Core Values & Company Brand (don’t worry, we’ll tell you all about this).
- Providing excellent customer service no matter what hat you are wearing by answering lots of questions, preparing product, and providing creative meal suggestions.
- Ensuring that products are fresh, rotated and well stocked.
- Operating a variety of equipment that will make your home kitchen appliances seem boring.
- Maintaining the department so that it is clean, enticing and safe.
- Demonstrating an attitude of service to co-workers by lending a hand and working cohesively.
- Supporting and following all safety and security policies and sustainability programs.
- Operating within the Company’s Core Values and Company Brand (don’t worry, we’ll tell you all about this).
- Operates across multiple departments including Grocery, Deli, Bulk Foods, Produce, Front End (Cashier and Courtesy Clerk) and other departments as assigned; assists the departments with a variety of tasks including customer service, preparing product for sale and stocking
- Maintains all departments in a neat, clean, and orderly manner
- Provides excellent customer service
- Keeps up on industry trends, standards, and changes
- Supports and follows all company and department policies
- Supports and follows sustainability programs and safety and security policies
- Demonstrates attitude of service to co-workers and customers
- Operates within the Company’s Core Values and Company Brand
- Overseeing and participating in the daily operations of the E-Commerce Online Orders Department in coordination with the Market Manager (Admin) and E-Commerce Online Specialist
- Writing schedules for E-Commerce staff, including back-up employees to provide reliable online services every day of the week
- Developing and training E-Commerce staff to company standards
- Staying current with and providing all training in accordance with Training Program, including online training certification of all Personal Shoppers
- Maintaining Customer Satisfaction with our service as the highest priority
- Building and maintaining positive working relationships with Department Managers and vendor partners in seeking cooperative solutions
- Communicating to Front End and Department Managers with information relevant to Online Sales
- Providing leadership with feedback regarding website, marketing and process performance
- Being accountable for quality, accuracy, and overall customer experience in completing customer orders
- Anticipating upcoming department needs and embodies continuous improvement for themselves and their staff
- Performing annual IC of E-Commerce staff
- Maintaining department in a neat, clean, and orderly manner
- Providing excellent customer service
- Staying current with industry trends, standards and changes
- Ensuring the dissemination of and adherence to all company and department policies
- Supporting and following all safety and security policies
- Providing and demonstrates attitude of service to staff and customers
- Operating within the Company’s Core Values, Company Brand and Business Principles
- Providing excellent customer service by maintaining the market, inside and out so that is clean, safe and enticing.
- Demonstrating an attitude of service to co-workers by lending a hand and working cohesively.
- Supporting and following all safety and security policies and sustainability programs.
- Operating within the Company’s Core Values & Company Brand (don’t worry, we’ll tell you all about this).
- Providing excellent customer service until the market closes by answering questions, and recommending products.
- Being a leader with an attitude of service who assists in the development of the team & department.
- Managing the market in the absence of higher authority.
- Operating a variety of equipment like pallet jacks, carts, and lifts.
- Maintaining the market (inside and out) so that it is clean, enticing and safe.
- Supporting and following all safety, security policies and our sustainability programs.
- Operating within the Company’s Core Values & Company Brand (don’t worry, we’ll tell you all about this).
- Providing excellent customer service by answering lots of questions, making product suggestions and pearing recommendations.
- Ensuring that products are fresh, rotated and well stocked.
- Maintaining the department so that is clean, appeeling and safe.
- Supporting and following all safety and security policies and our sustainability programs.
- Demonstrating an attitude of service to co-workers by lending a hand and working cohesively.
- Operating within the Company’s Core Values & Company Brand (don’t worry, we’ll tell you all about this).
- Reviews high volume invoices as processed at market level
- Ensures accurate and timely posting of invoices in the corporate accounting system
- Organizes and files vendor invoices to be paid based on invoice due date
- On a weekly basis ensures timely payment to vendors based on payment terms (~200 checks per week)
- Researches and resolves invoice payment discrepancies; communicates results to appropriate parties ensuring resolution of issue
- Assists with preparation of 1099 filing
- Reconciles vendor statements
- Maintains accurate filing system for all Accounts Payable documents
- Provides excellent guest service
- Reports to Sr. Manager of Accounting & Payroll
- Keeps up on industry trends, standards and changes
- Stays current with all training including online training and professional development opportunities
- Maintains adherence to sustainability programs and all security & safety policies
- Operates within the Company’s Core Values, Company Brand and Business Principles
- Runs in-market cooking demonstrations, frequently in front of an audience
- Engages and connects with guests over a shared passion for food
- Educates staff and guests in cooking and preparation of product
- Prepares and samples products with emphasis on selling
- Maintains prep and cooking areas in a neat, clean, and orderly manner
- Demonstrates attitude of service to staff and guests
- Provides excellent customer service
- Keeps up on industry trends, standards, and changes
- Supports and follows all company and department policies
- Supports and follows sustainability programs, safety and security policies
- Operates within the Company’s Core Values, Company Brand, and Business Principles
- Providing excellent customer service no matter what hat you are wearing by answering lots of questions, preparing product, and providing creative meal suggestions.
- Ensuring that products are fresh, rotated and well stocked.
- Operating a variety of equipment that will make your home kitchen appliances seem boring.
- Maintaining the department so that it is clean, enticing and safe.
- Demonstrating an attitude of service to co-workers by lending a hand and working cohesively.
- Supporting and following all safety and security policies and sustainability programs.
- Operating within the Company’s Core Values and Company Brand (don’t worry, we’ll tell you all about this).
- Support and assist leadership in the needs of the department
- Provides excellent customer service
- Oversees the seafood and meat department in the absence of the managers
- Procures of product - best quality & price
- Develops creative & aggressive merchandising plans
- Orders & manages all supplies & products
- Trains & works with staff to ensure quality & standards set by leadership
- Supports department sales & labor budget, grosses, and reports
- Ensures proper merchandising & signage on all products
- Keeps the POS department updated on scannable price changes
- Develops & maintains vendor relationships
- Role models’ attitude of service to staff and customers
- Manages, maintains and tracks shrink & inventory
- Stays current with industry trends, standards and changes
- Stays current with all training including online training and professional development opportunities
- Maintains department cleanliness, product freshness, & variety
- Ensures the dissemination & adherence to all company policies
- Adheres to proper waste management and recycling procedures
- Maintains adherence to all security & safety policies
- Operates within the Company’s Core Values and Company Brand
- Providing excellent customer service by answering lots of questions, stocking product and providing creative usage suggestions for items all through the center of the market.
- Ensuring that products are fresh, rotated, well stocked and signed properly.
- Operating a variety of equipment like pallet jacks, lifts, carts, hand trucks and ladders.
- Assisting with department promotions and displays.
- Maintaining the department so that it is clean, enticing and safe.
- Demonstrating an attitude of service to co-workers by lending a hand and working cohesively.
- Supporting and following all safety and security policies and sustainability programs.
- Operating within the Company’s Core Values & Company Brand (don’t worry, we’ll tell you all about this).
- Provides outstanding customer service in food service departments including: Pizzeria, Espresso, Bakery, Deli, Market Meals, and Restaurant
- Prepares department product for sale
- Establishes and maintains effective working relationships with employees, guests, market support staff and vendor community
- Cultivates and maintains an integral and collaborative environment
- Ensures the adherence to Ready for Business standards throughout food service and restaurant
- Assists in the training and development of employees
- Establishes and maintains a 360-feedback process including guests, staff, and leadership
- Maintains the integrity of our brand and marketing expressions
- Maintains departments in a neat, clean and orderly manner
- Ensures food service compliance with local, state and federal laws
- Demonstrates attitude of service to staff and guests
- Keeps up on industry trends, standards, and changes
- Supports and follows all company/department/safety/security policies & sustainability programs
- Operates within the Company’s Core Values, Company Brand, and Business Principles
- Provides excellent customer service to all guests
- Takes orders through Restaurant POS system, pours Beer and Wine, delivers food to tables, checks in with guests, and cleans tables when needed
- Runs check stand area efficiently and accurately and is responsible for daily sales transactions for both Front End and Restaurant Check Stands as assigned
- Bags groceries and retrieves carts when needed
- Answers phones when needed
- Maintains department and Restaurant in a neat, clean and orderly manner
- Provides and role models attitude of service to staff and guests
- Keeps up on industry trends, standards, and changes
- Supports and follows all company and department policies
- Supports and follows sustainability programs
- Supports and follows all safety and security policies
- Operates within the Company’s Core Values, Company Brand, and Business Principles
- Providing excellent customer service by answering lots of questions, stocking product and providing creative usage suggestions for the items in the department.
- Assisting management in a fast-paced department to ensure that products/supplies are ordered, inventory levels are acceptable, and that the merchandising plan is maintained.
- Being a leader with an attitude of service who assists in the development of the team & department.
- Supporting management in writing department schedules and planning promotions.
- Ensuring that products are fresh, rotated and well stocked.
- Maintaining the department so that it is clean, enticing and safe.
- Supporting and following all safety and security policies and our sustainability programs.
- Operating within the Company’s Core Values & Company Brand (don’t worry, we’ll tell you all about this).
- Manages overall market operations in the absence of the Market Director
- Provides and role models excellent customer service
- Establishes and maintains effective working relationships with employees, guests, market support staff and vendor community
Hospitality
- Manages food service operations (which includes Deli, Bakery, Made to Order Food, Beverage Service), monitors quality and standards, and meets expectations of our guests on a daily basis
- Oversees both front and back of house operations and guest experience
- Provides and role models Town & Country Markets’ hospitality
- Promotes the professional growth and development of the food services team
- Improves service by teaching employees to understand guest needs through guidance, feedback, and coaching when needed
- Performs food service duties in the absence of employees and allocates labor based on business needs
- Participates in the forecasting process
- Works closely with Food Services Manager, Kitchen Manager, and Bakery Manager in achieving operational proficiencies
- Oversees schedule writing & ensures that food services departments are hitting labor targets including monitoring overtime
- Participates in weekly MAP, merchandising, and food service operations conversations
- Maintains gross margins while ensuring quality standards
- Assists in achieving quarterly financial goals with a focus on sales, gross, and labor
- Manages purchasing and inventory controls
- Acts as Lead Interviewer for all Food Service positions
- Maintains a simple historical record of factors that affect daily sales and utilizes this information to project future needs
- Accountable for the execution of food services merchandising
- Establishes and maintains Ready for Business standards in both front and back of house
- Maintains the integrity of our brand and marketing expressions
General
- Ensures market appearance and cleanliness
- Operates within the Company Core Values, Company Brand, and Business Principles
- Maintains adherence to waste management & all security & safety policies
- Ensures market’s compliance with local/state/federal laws
- Ensures the dissemination and adherence to all company policies and guidelines
- Keeps up on industry trends, standards and changes
- Establishes and maintains a culture of safety throughout the market